Guidelines

For Executive Referrals

1. Contact referred prospect as soon as humanly possible.
2. Be fair and accurate if giving an estimate.
3. Follow-up with prospect and person from group giving the referral.
4. Complete quality work and do your best.
5. When a customer is not 100% satisfied, do what can be done to satisfy customer.
6. Report dissatisfaction to person from group giving referral.
   a)  They contact who they referred to assess the situation.

   b)  They get back to Executive Referral member who performed work

7. If work is not completed to customers satisfaction and everyone involved has had their side addressed tell member you are bringing topic to Committee, bring complaint to attention of Executive Referral committee member as soon as possible.
   Members are:  Dennis Last, Lori Rivera and David  Martinez.
8. If referral is deemed to have been improperly cared for, first infraction causes review. Second infraction group member will be asked to leave. Committee will communicate to group that person was asked to leave.